The last few years have brought tremendous growth for the brand, along with new obstacles. In the past, much of Wondercide’s marketing has relied on growing their email list, which used paid media to feed the top of the funnel. Paid marketing has become less efficient at driving qualified traffic, however, despite increasing costs. Additionally, the seasonal nature of pest control furthers the importance of nurturing brand loyalty. These factors led Wondercide’s marketing team to focus on growing owned channels like email, SMS, and organic SEO.

Black Crow’s Smart ID helps Wondercide make the most of existing customer data. By recognizing users across multiple sessions, the team saw a 150%+ increase in addressable audience sizes in abandonment email flows, resulting in 78% more revenue. Most importantly, implementing Smart ID drove an impressive ROI of 31x without requiring the Wondercide team to make a single change in Klaviyo. Because of the seasonality of pest control, Smart ID’s ability to identify customers over extended periods of time helps Wondercide complete the customer purchase cycle.